auto close ticket
currently in the code we've auto close ticket after 1 day if the ticket is yet to resolved. we need to add this feature to allow the admin to set if t...
group chat option
Filter group chat message. (can turn on and off in the engine to receive/response to group chat or not). if turn on the ticket can see the group chat....
send image with caption
for now the chat only can send image but cannot send image with caption along.
don't allow admin to delete contact that has ticket
right now we allow admin to delete contact in bulk or one by one. but once deleted the contact, the ticket also cannot find anymore. so we need to che...
[bug] select all contact bug
because the contact list page currently using unlimited scroll, that's why the select all tick box not working, we can to change the to button paginat...
notification not working when the site is close
the current notification seem not using the web push, only works with web socket which I've to open the site only can receive notification. we've to c...
1st greeting message set it max 3 times
for example if some one send msg in, the auto reply will ask them to choose 1 or 2 or 3, if the sender didn’t reply 1,2,3 then the system will auto re...
Display the username at the header.
Some user confuse which user they are logging in.
receive email when user created
after admin added a user, the user should receive an email with their login details
display user's queue
user should be able to see what is their queue's name in their profile e.g. Jamie - Billing
new user 's default profile & connection
when user registers an account, before admin activates it, should be "user" instead of "administration". should show the default...
handle community chat
there are some chat is community chat, in waapy chat we have to exclude the community chat from our ticket conversation.
user cant see the conversation in "Queue"
If all users are able to see the "accept" button, then they should be able to view the messages they have received, included the conversatio...
import contact via excel
allow customer to important contact via csv
[bug] don't send auto welcome message when there isn't any welcome message content in connection
explain https://fjk6fvcidd9.sg.larksuite.com/minutes/obsgdq5y826648evh4iq5o8j
prevent ticket number from recycle
explain: https://fjk6fvcidd9.sg.larksuite.com/minutes/obsgdqz916353cb31361pog5
more timing option for auto close ticket duration
right now the max duration is 48 hours for auto close ticket. can add more option like 3 days 7 days 14 days 30 days half year 1 year (almost unlimit...
[bug] allow normal user to change the password by their own
right now the normal user login, the can see their profile and click on it and there is input for them to edit password. but when try to edit. it will...
[bug] notification keep on popping even if is user or system sending the message from waapy dashboard
what happen was the notification keep popping even the msg was sent by waapy user or the system auto reply. if think for now, if the msg is send by wa...
add internal note for each ticket
allow the users to add internal note for each ticket for internet reference purpose.
hide attachment in chat room option
due to security concern. client request for a function to enable or disable the message with attachment will be able to download or not. this feature...
mask link protection
we need an option for admin to enable or disable the link masking. we need 2 options, disable the hyperlink in the chat room, but stil able to see th...
quick reply with attachment
allow to add images or files (one or multiple) in the to quick reply function. not sure if is possible to allow the user to select which files to send...
Batch delete contacts. Tick/select and remove it from waapy.
For now, take hard to delete 1-by-1, so must have bulk edit for contact
different welcome message according to time
For example during weekend, or the agent is offline, then it will auto reply to the customer saying that we are not available, but will get in touch w...
WhatsApp connection not support 1 queue
Wa connection does not support 1 queue. Currently, the queues must add 2, or more. If not the auto reply will not work. So if have 1 queue will send a...
Email inform the administrator there is a new account created
Admin will get email when have new user register.
We need a password reset function when user forget password.
New user register will be disabled
When new users register supposedly status is disabled
Disabled delete button is have 1 admin
When only one admin is on the listing, the delete button for the admin must disable
the disable user cannot login.
the disabled user cannot be log in.
User status Can enable or disable user.
have setting on user section to disable or enable user
Quick reply filter
For now the quick reply search by all text, must be search by title only
add labelling
allow customer to label the customer by tagging. but i think the label, we don't sync with whatsapp biz's label, because i realised whatsapp official...
session expired can make it last longer
right now the portal seem logout automatically pretty fast. we can set the session longer abit like 1 week? and it will renew it self when the user st...
admin cant see who handle & close ticket
admin should be able to see which user has handled & closed the ticket.
new user cant see the old queues
when new user login, they cant see the old Queue that was received before their account was created
The Queues Options Filter only function in Inbox -Queue
The results remain the same when you select either option in other tabs, such as: Inbox- Working On Resolved Search Even it functions in Inbox - Qu...
[bug] welcome message sent to those unread msg
explain: https://fjk6fvcidd9.sg.larksuite.com/minutes/obsg7m8fhfn893858w88o243
allow admin to set how many times the welcome auto msg to send
currently our welcome msg will kept just sent when if the chat in queue. so when the sender send 1 msg, it will auto reply the welcome msg. this featu...
chatbot
chatbot for waapy chat
new ticket in queue should not be visible to all user
if there is a new ticket coming in, scence 1: if there is queue ID assigned to the new ticket, then the users under the queue ID will be able to see t...
add a reconnect button in connection page
explain: https://somup.com/c0linPgL1O
normal user still able to see the queue msg even if is not under
the msg not appears in the queue but in the notification https://ibb.co/qn7g77x
[bug] waapy chat bot response message can't be case sensitive
in the chatbot we can set to allow the customers to reply with text for example: Please choose your department billing support sales but when customer...
don't allow library to capture outgoing msg
as discussed, if the phone owner initiated the message from its phone (not from waapy), then in waapy we've the setting to capture it and create a new...
allow waapy to view edited text
currently waapy isn't able to view message that has been edited by sender. we need to waapy chat chat box able to capture the edited message and view...
unable to view react message emoji
currently waapy chat unable to view the emoji react back to the message. we need this to be able to view in the waapy chat chat box as well.
new registration notification email
the waapy chat system has the option to allow new user registration or adding new user in admin panel. each new registered user or added user will rec...
permission function
add permission function for waapy user
register page issue
https://app.clickup.com/t/86cv07kqt
whitelabel package
https://app.clickup.com/t/86cv0agqj
support differnt server SMTP
allow the system to support different type of SMTP server. not only just sparkpost
contact name being overwrite
explain: https://somup.com/cZfQlvCkWM
transfer ticket connection selection
issue: if the ticket is under official acc, it can't transfer to unofficial number. but the drop down still showing the option. solution options: if...
don't allow send msg if the conversion session is closed (official cloud api)
problem: in official cloud api if you can only send template message if you need to start a conversion when there is no conversation session available...
ignore channel message
whatsapp has a new feature to allow user to follow any official channel in whatsapp. but somehow this channel msg will be capture by waapy chat and al...
Capture whatsapp name
Need to capture whatsapp name so that the chatbot can display "Hi @name, welcome to..."
[bug] direct message from facebook didn't show the thumb
explain: https://somup.com/cZ1n2g5LwS
edited message not reflecting if is from replied message
explain: https://somup.com/cZ1nIp5Lvw
chatbox loading earlier message issue
explain: https://somup.com/cZ1jQGEnH6
set default permission
currently we've the permission features, but many admin complaint they are not able to see the tickets after create the users. this is because they d...
skip group and channel during contact import
currently when import contact, it will also import along the group as well. we need to ignore it.
display the file original name in the chatbox
the user isn't able to see what file they have uploaded when they revist the chat. https://ibb.co/3yHKJ57 they need to download the file only can see...
[bug] quick answer unable to support other languages
https://ibb.co/QF5cMxV https://ibb.co/SxR3dz7
remain the ticket filter option after user selected
currently the ticket filter is able to filter the messages, but when the user to go other pages and come back again the filter will reset it self. we...
display a remark/indicator for unreply message in queue & working on tab
there is user complaint that they missed out certain important msg, due to too many message in working on. it will be good if we can include an indica...
resolve page hang or loading too slow upon entering
if the message list is too much, when loading in that tab (working on, queue or resolve) it will take very long time. some times it will crash the bro...
always enable notification by default
by default the notification is always turn off. users are complaining they have to go enable it back again every time login after logout. we have to...
add select and deselect filter selection and add indicator when the filter option is current active
we need a tick box in each filter section to allow user select or deselect all. explain: https://ibb.co/wMTmbqW at the same time, if the filter is cur...
allow customer to export contact
right now we would allow the customers to export all the contacts to csv file. the export can base on the filter they have selected also. for example...
display user's queue & group permission in user list
currently if we need to see the user's queue & group permission settings we need to click on the user details, if there are too many users we've t...
transfer ticket select user option
the current transfer ticket select user have to trigger by keywords, this caused an issue with situation like many users, the username is in other lan...
[bug] message unread indicated
in the "working on" tab if there is new incoming message the msg list will display the number of unread msg. but the 1st message not show be...
display red dot (any indicator) on new unread message in the on going ticket
example: https://ibb.co/R4LtsfS the new message has to move to top in the list, then show the indicator if is unread. once read, then we can remove th...
group permission cache issue
after the user has changed its group permission, it need to logout only can see the effect. if not it can't see it even do hard refresh.
the dashboard report display ticket number incorrect.
in the home page dashboard, the ticket number figure stays at 99 event if is more. https://ibb.co/fCh63pw we need to change it into the actual ticket...
follow up unread message
we need a feature to allow the system to auto send follow up message for message still in ticket, but didn't reply for x hours/days. but this has to f...
transfer ticket select user dropdown issue
currently the transfer ticket to other user dropdown have to key in few words only can display the name. this cause issue for account that has many us...
allow admin to enable/disable farewell msg for official
currently the farewell message option for official whatsapp is not optional. plus the name of the option shouldn't be calling "template" i...
ticket filter by connection
currently the ticket can only filter by queue & label, we need to allow it can also filter by connection/channel/number.
assign label for both ticket and contact at the same UI
explain: https://somup.com/cZjeevGOtn
group message can't see in resolved tab
after close group message ticket, unable to find it back in the resolved tab.
notification sometimes receive sometimes not
the notification sometimes works sometimes don't
inform client automatically whenever their instance has updated with new version
current issue: whenever we've new version update we've to inform the client manually. solutions (suggest by Ruey): in db we store the current versi...
voice to text function
we can introduce a voice to text function like wechat one for waapy.
schedule message
we need a feature that allow users to create scheduled message. the users can set any schedule message to send on what time, and send to who using whi...