Set different farewell message for diff queues
Close ticket without farewell message option.
for now if the connection has farewell message, it will auto send a farewell msg when ticket close. if don't want to send the farewell message automat...
Search/filter conversion/tickets by date range
the current search conversation/ticket only can search by keywords. if will be better if we can filter the ticket by date range.
display guide for user to add app to mobile
we need a page to guide the user on how to add the app on the mobile home screen
Tickets today vs Users today - Dashboard
The current method for counting "tickets today" besed on phone numbers, it should be based on closed tickets, regardless of whether the ph...
contact list with group
our contact list now onlu can see individual contacts, but some of them is from group chat. we need a page to list the group chat and when click on th...
display last login time & user session active or not
this feature is to make sure the admin can see each waapy users if their current session still active or not. the last login time is just to show thei...
contact management with channel option
waapy eventually will add on extra messaging channel in the system, in this case we've to manage the contact more carefully. each of the contact that...
group chat management
this feature allow waapy user to manage the group chat user easily in waapy chat able to see which users belongs to which group able to check all the...
offline/disconnect notice
because the site is running pwa. the front end may still load even there isn't no internet connection. but it will not able to link the api. in the ev...
add OTP to all login
regardless is waapy chat or waapy engage all our login require email OTP.
differentiate the pinned msg design
differentiate the pinned msg design. current design pushed the message below.
sales assist agent
can be something similar to https://roadmap.bravonet.io/items/162-reply-with-ai-assist but we need to have something that can resolve most users issue...
multiple selection for action
for now the user only can do the certain action one by one. for example accept the ticket, add label, pin msg, mark as unread, resolve ticket. the use...
add affiliate link/notification at the user screen
to invite more people to use the system. we will provide a link/notification to display at the bottom of the user screen. when click on the link it wi...
assign task's UIUX
in the assign task's UI we need to modify the UX. the queue display first, then 2nd row only display the agent. by default it will display no queue,...
ignore group or number message
this feature to allow the users to ignore which group chat or number. when blacklisted, the group message & personal message will not accept in w...
capture unread message with option
currently waapy is able to capture unread msg and open new ticket once connected or restart server. but we need an option to allow admin to enable or...
keywords & label report
incoming keywords keywords mentioned number of label tagged for both ticket and contact TBD
official carousel message
support carousel template format message, https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/carousel-templates h...
connect WA with OTP code
WA have the option to link device via OTP. no need to use the scan QR code. maybe this will be better way to connect.
add IP call to waapy chat
similar to https://www.liveagent.com.
user reporting
able to see each user current handling which tickets and total number of ticket handling. able to see user past tickets total number, can filter by d...
react msg
we need to have the react msg function for both engine and official connection and other connection (telegram, instagram, messenger) as well.
add, remove, view participants in group chat
we can add a new function for waapy engine view participants in the group msg. can add remove participants in the group chat (if is admin.)