Disconnect not working

disconnect button in connection page doesn't work.

close ticket action in chatbot

the current chatbot need an action to allow user to close the ticket too.

queue sequence setting

client request to have sequence setting in queue

add new permission to now allow user role to see customer's contact number

in our permission setting we can add one more option to disallow user to view customer's contact number, hide contact page hide the contact number in...

display storage usage

we've users that enable group chat causing the storage increase is very abnormal way. each of the package has the storage limitation. in the dashboar...

drag and drop file to upload in desktop version

we need to have the drag and drop upload feature in the chatbox input. can upload multiple files at the same time as well.

enhanced follow up message

https://app.clickup.com/t/86cwwnggm https://app.clickup.com/t/86cwwngku

sync label from whatsapp business app

https://app.clickup.com/t/86cwyv573

record and display (internally) of which users replied the msg

the client request to have a way to know each of the message replied by which users. whether is it chatbot, or other agents.

[bug] chatbot replied message with link pretty slow

as our previous test on chatbot, whenever the bot trying to reply message with link it will be pretty slow. it took more than 3 second for the message...

allow admin to set multiple connect for user

for example this company 2 numbers, A & B. they want user 1 & 2 can only see and reply tickets from number A, and not able to see and reply fr...

assign specified contact to specified users

to have the function that allow admin to assign contact's default ticket user assigning in the contact list. example 1, contact A belongs to user 1's...

pin msg to top

we can have the same function like whatsapp, pin msg to top but we modify it better. maybe we can have a tab call bookmarked, when we can bookmark the...

user report

Can we break down how many tickets each agent received today? (I was thinking this could be done by filtering and searching by user). The number o...

voice message unable to reply msg (voice, image, text, etc)

when i try to use voice msg reply to text or image or voice msg, it doesn't reply the particular msg.