allow admin to filter ticket by user
in the working on tab, aside can allow admin to filter ticket by queue they also can filter by which user specifically
assign multiple users to 1 ticket
the objective is to ease the person to inform the users to tell them that the client did something and request them to take action or take note. optio...
pin message tide to user own account only
the current pin message is global view. in this case caused some problem for some users that only want to pin that message for own, so other users won...
payment reminder
this one we put in multitenant version
auto accept ticket if phone reply directly from its whatsapp
sometimes the phone owner will reply the msg directly from their own whatasppp account. if the owner directly reply from there, then we consider this...
email notification if the user didn't response to the ticket more than 30 or x minutes
sometimes our push notification failed. it will be good, if the system can set reminder if the assigned ticket didn't handle by users for 30 min, then...
unable to see multiple contact msg
if the user received msg with multiple contact numbers like this https://ibb.co/Fb0Kcf4 in waapy chat is unable to see it.
auto label the ticket if customer no reply
client request to allow the system to auto label the the ticket base on the conversion type (sales enquiry conversation) and detect the customer didn'...
image editor
client to request a image editor before they can send the image, like the actual whatsapp.
label sorting
possible to allow user to sort the label by alphabet?