new ticket in queue should not be visible to all user

Administrator

Live

if there is a new ticket coming in,

scence 1: if there is queue ID assigned to the new ticket, then the users under the queue ID will be able to see the ticket from their queue list.

scence 2: if the new ticket don't have queue ID, then only admin can see the ticket in the queue list.

scence 3: if the ticket has been assigned to the user id, then only admin and the user ID can see the ticket.

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11/29/2023 7:17:54 AM

1 total vote